Your privacy matters

1. Who We Are

Intento-Ai is independent technology for document-translation workspaces.

Intento-Ai does not provide professional translation, certification, legal, or immigration services.

Intento-Ai Technologies provides the platform technology and BAYK Est. operates the service in Saudi Arabia. Each partner handles personal data only for the service functions it performs and subject to applicable law and contractual responsibilities. This Policy does not assign a controller or processor status beyond what applicable law and the relevant service relationship require.

Operating partner: BAYK Est. (مؤسسة بايك) · Commercial Registration (CR) 1009084457 · VAT 310743633200003 · Chamber of Commerce 1001298 · Commercial center, Ishbiliyah, Riyadh, Kingdom of Saudi Arabia. For privacy enquiries or data-rights requests, contact support@intento-ai.com with the subject “Privacy” or “Data Rights”.

2. Data We Collect

Account and authentication data may include your name, email address, account identifier, authentication status and session or security records. Authentication credentials are handled through the platform's authentication infrastructure rather than exposed to ordinary Intento-Ai workspace users.

Document data includes files you upload to use the platform’s document-processing workspace, including any personal information contained within those documents.

Platform payment data includes Saudi-riyal transaction references and amounts for workspace subscriptions, additional users, and Processing Balance funding. US-dollar values shown on public pages are display references and are not payment-ledger entries. Payment-card data is handled by the applicable payment provider and is not stored by Intento-AI. Intento-AI does not process payments between a workspace provider and its customers.

Usage and preference data may include IP address, browser type, pages visited, security events, and actions taken. On a first public visit, the platform may use the country code supplied through its delivery network to choose an Arabic/SAR GCC default or an English/USD-display global default. It does not use this routing to determine precise location. The selected market, country code, language preference, and one-time visual-animation state may be stored locally in the browser.

Workspace administration data may include billing identity, business details, and optional licence or legal-document information supplied by the account holder. Optional professional documents are not required for current workspace activation. Historical partner and certification records remain preserved and access-controlled.

3. Why We Collect It

We collect and process your data for the following purposes:

• Providing and operating the document-translation workspace technology you request
• Processing workspace subscriptions, additional users, and Processing Balance funding
• Enabling the platform features you choose to use
• Preventing fraud, abuse, and unauthorised access
• Complying with legal obligations under KSA law
• Communicating service updates, job status notifications, and support responses
• Improving platform performance through aggregated, anonymised analytics

4. How Your Documents Are Handled

Documents are transmitted and stored using the security controls provided by Base44 and applicable infrastructure or storage providers, including encrypted connections and access-controlled storage.

Documents may be processed by automated AI systems to provide workspace features. Access is controlled by the applicable workspace permissions, and processors are bound by confidentiality obligations.

Uploaded documents and generated workspace outputs are retained for 6 months from their creation or last update, then permanently deleted unless a longer period is required by law.

5. Third-Party Processors

We use third-party providers only where needed to operate and support the platform. Access and processing are limited to the applicable service purpose and handled subject to relevant contractual and data-protection requirements.

We do not sell or rent personal data for third-party marketing. Information about the categories of providers used for the service may be requested from support@intento-ai.com.

• AI document processing services used for text extraction and document intelligence
• Cloud storage and infrastructure providers used to store uploaded documents and generated workspace outputs securely
• Licensed payment processors used for workspace subscriptions, additional users, and Processing Balance funding
• Platform monitoring and reliability services used to maintain service availability

6. Cookies

We use essential cookies and browser local storage for authentication, session security, language and market preferences, and one-time interface states. Optional analytics operates only under its applicable consent controls.

You may clear browser data to remove stored preferences and optional consent state. Essential authentication and security storage remains necessary while you use protected workspace features.

• Essential cookies required for authentication, session management, and security
• Preference cookies that remember your language and country settings
• Analytics cookies that collect anonymised usage data after consent

7. Your Rights Under PDPL

Under the KSA Personal Data Protection Law, you have rights over your personal data.

To exercise an applicable right, email support@intento-ai.com. We will verify the request and respond within the period required by applicable law, subject to identity, security and mandatory-retention requirements.

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data subject to legal retention obligations
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Request portability of your data in a structured, machine-readable format

8. Data Security

We apply technical and organizational security measures appropriate to the service, including encrypted connections, access controls, service authentication, operational monitoring and review.

If a personal-data incident requires notification, we will notify affected persons and the relevant authority where and within the time required by applicable law.

9. Children

The Intento-Ai platform is not directed at individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has submitted data, contact us immediately at support@intento-ai.com.

10. Cross-Border Transfers

Some platform and service-provider infrastructure is located or may process data outside Saudi Arabia, including in the United States. Cross-border processing is handled subject to applicable legal requirements and the safeguards maintained by the relevant provider.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the effective version and notify users of material changes. Renewed acknowledgement or consent will be requested where required; historical acceptance evidence remains preserved.